Client Care
We are committed to providing a high quality legal service to our clients but if you become unhappy with the service we provide then please inform us immediately so that we can do our best to resolve the problem for you. You can obtain a copy of our complaints procedure by emailing info@dsmlegal.co.uk.
If we are unable to resolve your complaint then you can have the complaint independently look at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
You can contact the Legal Ombudsman by:
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk.
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
