Privacy & Terms

We have updated our privacy policy as part of preparing for the General Data Protection Regulations (GDPR) which comes into force on 25 May 2018 in the UK and the EU.


The data that we hold

GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier.

This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier.

For the purposes of fulfilling our contract with you we will hold and process some or all the following data:

Your name, address, email address, telephone number, date of birth, your employer’s details, vehicle registration number, insurance company details, medical records.  

We will not disclose any information you provide about yourself to any third parties unless we have to do so in the ordinary course of our commercial relationship with you, for example to a medical agency appointed by us to facilitate the obtaining of medical evidence to support your claim, to our approved medical experts, when liaising with insurers, with the Courts, Counsel, or other third parties as applicable to your case, e.g. police, Criminal Injuries Compensation Authority, Motor Insurers Bureau and as required by law. 

We generally keep this information for a period of six years until your file is destroyed in accordance with Law Society recommendations.



We do not share your information with anybody except for the purpose of providing our services to you.


How can you access and correct your information?

You may request access to all your personally identifiable information that we hold by emailing us at


Terms – use of Website


Web site user information – Cookies

Similar to other commercial website we used a standard technology called ‘cookies’ which collect information about how our web site is used, eg the time and date the number of visits, the pages viewed, and time spent on our website.  You can configure your browser to refuse cookies.  However, it is possible that some areas of our website will not function effective when viewed by the users.   A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.


Cookies are used to help us provide a better user experience by analysing how visitors interact with our site and making adjustments accordingly. We operate Google Analytics, Google Search Console and SEO Moz on our website.

we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by visiting:


    GOOGLE –

    BING –

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

When visiting our website you have the option to reject cookies which will automatically stop all of the above software.



You may use our website to contact us via our contact link and in so doing you will provide us with some personal information.  We will not share this information with any third parties or use it for any other purpose other than to contact you in connection with your enquiry.   We will retain this information for a period of six years in accordance with good practice.


IP Addresses

An IP address is a unique number used by a computer to identity it.  IP addresses are automatically collected by our web server so that data (such as web pages you request) can be sent to you.


Download Rights

The content of this Website is provided for your information and to facilitate your commercial relationships with us. References to “Website” and “Content” are to this Website and the contents of this Website. You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, sell, display, perform, modify, upload to create derivative works from, transmit or in any other way exploit any part of the Website or the Contents.


Downloading is permitted by us provided only that it is to a single personal computer and:

(a) you make no more than one printed copy of such download and no further copies of such printed copy are made;

(b) you make only personal, non-commercial, use of such download and/or printed copy; and

(c) you retain on such download and/or printed copy all copyright notices and remain bound by the terms of such wording and notices.


Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part of the Content.


You may not use the Website or the Contents to construct a database of any kind nor may you store the Website (in its entirety or in any part) in databases for access by you or any third party or distribute any database websites containing all or part of the Website.

If you want to obtain our permission to use any of the Content other than as described in these terms, then please contact


Intellectual property

This Website including the Content is protected by copyright and/or other proprietary rights. The Content may include content owned and controlled by third parties and licensed to the Company. All individual articles, reports and other elements making up this Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained on this Website.

You have no ownership rights or licences in any of our trading names, trademarks or in the Content except for the right to use this Website and to download the Content in accordance with these terms.


You agree to email us at as soon as you become aware of any unauthorised use of this Website by anybody, or of any claim that this Website or any of the Contents infringe any copyright or other rights of any other party.